Sources Sought NAICS 541512

UPDATE: The Department of Veterans Affairs (VA) greatly appreciates the responses received to this Request for Information (RFI). At this time VA continues to detail its current state, as well as establish its desired future state for contact centers. As such, there is no additional information or updates associated with this RFI at this time, and no planned or estimated solicitation release. However, VA encourages all interested parties to continue to monitor SAM.gov in the event that there are more specific RFIs released and/or other updates pertaining to any future acquisitions related to this RFI. __________________________________________ The Department of Veterans Affairs (VA) is seeking industry feedback to inform planning, acquisition strategy, solution design for the consolidation and modernization of its enterprise call centers. This Request for Information (RFI) seeks responses from Vendors capable of supporting a large-scale (60M annual call volume), multi-phase transition toward a unified, Veteran-centric service model, including workforce transformation, operational optimization, technology integration, and industry best thinking on how to successfully accomplish the ...

Notice ID: 9f046f45561743e5bc0e20f9b025942f · View on SAM.gov ↗